Mortgage Call Center Specialist — Growth & Incentives

SolomonEdwards; St. Louis (MO); Sur place; USD 26 139 - 37 229; Plein temps

Avantages offerts par ce poste

Comprehensive benefits including health insurance

Performance incentive up to $2,500 quarterly

Career growth opportunities

Résumé du poste

A consulting firm is seeking a Call Center Representative in St. Louis, MO, to support a mortgage client's operations. You will handle customer inquiries while upholding strong communication and negotiation skills. The role requires over five years of call center experience, with bilingual candidates being preferred. The position offers performance incentives, comprehensive benefits, and a supportive company culture focused on career growth and diversity.

Qualifications

• 5+ years of call center experience preferred.
• General understanding of Federal, State and Local mortgage regulations is a plus.
• Capable communicator with written and oral skills.

Responsabilités

• Operate as a customer success advocate in a call center.
• Answer inbound calls and respond to texts from customers.
• Interact with multiple departments to resolve issues.

Connaissances

Call center experience

Bilingual Spanish

Strong negotiation skills

Proficiency with computers

Description du poste

A consulting firm is seeking a Call Center Representative in St. Louis, MO, to support a mortgage client's operations. You will handle customer inquiries while upholding strong communication and negotiation skills. The role requires over five years of call center experience, with bilingual candidates being preferred. The position offers performance incentives, comprehensive benefits, and a supportive company culture focused on career growth and diversity.