Mortgage Call Center Advocate - Bilingual

SolomonEdwards; Pasadena (CA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Health insurance

401(k)

Sick leave

Performance incentives

Job summary

A leading mortgage consulting firm in California seeks a Call Center Representative to support consumer direct lending operations. You will answer high-volume inbound calls, act as the primary consumer contact in the loan origination process, and interact with various departments for issue resolution. The ideal candidate should have at least 5 years of call center experience, strong communication skills, and be proficient with Microsoft and Google applications. The position offers competitive benefits and opportunities for career growth.

Qualifications

• 5+ years of call center experience required.
• Bilingual in Spanish is a plus.
• Strong communication skills both written and oral.

Responsibilities

• Serve as a customer advocate in a call center environment.
• Answer high-volume, inbound calls or texts promptly.
• Perform data entry and validation tasks.

Skills

Call center experience

Bilingual Spanish

Communication skills

Negotiation skills

Computer proficiency

Tools

Microsoft Office

Google applications

Job description

A leading mortgage consulting firm in California seeks a Call Center Representative to support consumer direct lending operations. You will answer high-volume inbound calls, act as the primary consumer contact in the loan origination process, and interact with various departments for issue resolution. The ideal candidate should have at least 5 years of call center experience, strong communication skills, and be proficient with Microsoft and Google applications. The position offers competitive benefits and opportunities for career growth.