Mortgage Loan Servicing Associate

Freedom; Springfield (MA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Freedom is seeking an experienced mortgage loan servicing professional in Springfield, MA. You will verify loan information, process documents, and update the core system to keep files accurate and compliant with company policies.

You will monitor escrow accounts, monitor PMI claims, insurance requirements, and process collateral releases as needed, ensuring timely action and accuracy. Strong computer skills and a commitment to regulatory compliance are essential.

Qualifications

• Five years of financial operations and mortgage loan servicing experience.
• Computer experience with knowledge of credit union systems.

Responsibilities

• Performs mortgage loan servicing and escrow monitoring.
• Process PMI claims and monitor flood/insurance requirements.
• Review documents and update borrower information in the system.
• Ensure compliance with BSA, Patriot Act, and OFAC regulations.

Skills

Mortgage loan servicing

Financial operations

Credit union systems

Education

High school diploma or GED

Tools

Credit union systems

Job description

Primary Summary:

Performs complex mortgage loan servicing function. Assist in the loan process by verifying all information in all loan files, ordering documents needed to complete the files. Updating the information on the computer system and paying property taxes on escrows in accordance with the company's policy and procedures and compliance with pertinent regulatory requirements.

Essential Functions/Position Responsibilities:

• Responsible for mortgage loan servicing.
• Responsible for FHLB Sold Loans, flood insurance monitoring, property/collateral insurance monitoring and escrow delinquency monitoring.
• Monitor daily loan reports and monthly summary reports and process collateral releases for paid off loans.
• Monitor PMI claims, reports and request for removals.
• Assist in the implementation of loan document imaging.
• Pays property taxes on all escrow accounts.
• Reviews incoming documents to assure complete, accurate information and update information on computer system. Request and verifies accuracy of incoming data and coordinates any problems, discrepancies with borrowers and loan originators.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

Experience

Five years financial operations and mortgage loan servicing or similar.

Computer experience necessary with knowledge of credit union systems.

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.