Mortgage Administrative Assistant

Qualstar Credit Union; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance,

Paid vacation and sick leave

Up to 11 paid federal holidays

Employee assistance and wellness

401(k) with company match

Employee loan discounts

Free parking

Relaxed dress code

Access to Bothell HQ amenities

Job summary

Qualstar Credit Union is seeking an organized professional to support mortgage servicing functions, including escrow analysis, tax disbursements, and regulatory record maintenance. You will collaborate with Mortgage Loan Originators to gather documentation, order appraisals, and prepare loan files for processing.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. A Notary public and NMLS licensure may be required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, administrative support, data entry, banking, lending, or related field preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to obtain and maintain a Notary Public commission and NMLS registration per SAFÉ Act requirements.
• Bonus points for experience in financial institutions, mortgage, real estate, or lending environments.

Responsibilities

• Supporting mortgage servicing functions, including escrow analysis, tax disbursements, loan payoffs, and regulatory record maintenance.
• Maintaining mortgage-related records, including hazard and flood insurance documentation.
• Assisting with investor and industry-related processes, including MERS registrations, eNote transfers, and secondary market requirements.
• Partnering with Mortgage Loan Originators to gather documentation, order appraisals, and help prepare loan files for processing.
• Responding to member and internal inquiries regarding mortgage products and loan servicing.
• Maintaining accurate records across multiple systems and ensuring compliance with lending regulations and internal procedures.
• Preparing reports and completing administrative tasks within established deadlines and service standards.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Join a Team That Makes Homeownership Possible

At Qualstar Credit Union, we're more than a financial institution – we're a member-focused, not-for-profit organization dedicated to helping people achieve their financial goals. Headquartered in Bothell, WA, our 130 employees proudly serve more than 60,000 members and are passionate about delivering exceptional service and building lasting relationships.

What You'll Do

• Supporting mortgage servicing functions, including escrow analysis, tax disbursements, loan payoffs, and regulatory record maintenance.
• Maintaining mortgage-related records, including hazard and flood insurance documentation.
• Assisting with investor and industry-related processes, including MERS registrations, eNote transfers, and secondary market requirements.
• Partnering with Mortgage Loan Originators to gather documentation, order appraisals, and help prepare loan files for processing.
• Responding to member and internal inquiries regarding mortgage products and loan servicing.
• Maintaining accurate records across multiple systems and ensuring compliance with lending regulations and internal procedures.
• Preparing reports and completing administrative tasks within established deadlines and service standards.

What We're Looking For

We're seeking someone who is organized, adaptable, and committed to providing outstanding member service. The ideal candidate enjoys working with details, learning new systems, and supporting a team in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, administrative support, data entry, banking, lending, or a related field preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks and meet deadlines with minimal supervision.
• Proficiency with Microsoft Office (Outlook, Word, and Excel) and comfort learning new software systems.
• Ability to obtain and maintain a Notary Public commission and registration as a Mortgage Loan Originator (NMLS) in accordance with S.A.F.E. Act requirements.
• Bonus Points ForExperience working in a financial institution, mortgage, real estate, or lending environment.
• Familiarity with mortgage servicing, loan origination processes, or regulatory compliance requirements.

Why Qualstar?

Be part of a financially strong, not-for-profit organization that puts people first. At Qualstar, you'll help members achieve one of life's biggest milestones while making a meaningful difference in our members' financial journeys.

Comprehensive Benefits

• Medical, dental, and vision insurance, generous paid vacation and sick leave, up to 11 paid federal holidays annually, employee assistance and wellness resources.

Retirement Planning

• 401(k) contributions made on your behalf, plus matching options.

Growth Opportunities

• We believe in developing talent from within. Many of our leaders began their careers at Qualstar and advanced through internal opportunities.

Supportive Culture

• Enjoy a collaborative work environment where teamwork, respect, and service are valued.

Employee Perks

• Employee loan discounts, free parking, a relaxed dress code (jeans and tennis shoes welcome), and access to our Bothell headquarters amenities, including a game room, quiet room, latte maker, and nearby walking and biking trails.

Qualstar Credit Union is an Equal Opportunity Employer