Morning Stock & Customer Service Associate

Michaels; Austin (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Job summary

Michaels is seeking a customer-focused Team Member for its Westlake, TX location to help customers find products, enroll them in rewards, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, and maintaining a well-merchandised store while upholding company standards.

This role involves assisting with BOPIS/SFS processes, engaging customers, and supporting safety and loss-prevention programs. Night/early shift availability may be required.

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers and provide solutions.
• Ability to handle cash and maintain checkout standards.
• Adherence to store SOPs and company policies.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout with accurate cash handling.
• Promote rewards program and Private Label Credit Cards; enroll customers.
• Assist with Omni channel processes including BOPIS and SFS.
• Participate in truck unloading, stocking, and planograms (POGs).
• Maintain in-stock store and merchandise recovery processes.
• Support shrink and safety programs; promote company values.
• Cross-train in Custom Framing selling and production; others as assigned.

Skills

Customer service

Cash handling

Sales techniques

SOP adherence

Team player

Tools

POS system

Job description

Michaels is seeking a customer-focused Team Member for its Westlake, TX location to help customers find products, enroll them in rewards, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, and maintaining a well-merchandised store while upholding company standards.

This role involves assisting with BOPIS/SFS processes, engaging customers, and supporting safety and loss-prevention programs. Night/early shift availability may be required.