Morning Shift Lead — Team Coach & Operations

Crumbl Cookies; Louisville (KY); On-site; USD 24,000 - 30,000; Full time

Job summary

Crumbl Cookies in Louisville is seeking a morning shift lead to supervise daily operations, supervise staff, and ensure customers receive outstanding service. You will guide the team to perform duties efficiently and maintain a welcoming atmosphere for guests.

The role requires creating shift schedules, handling no-shows, delegating tasks, opening/closing registers, and reporting issues to the store manager, while coaching new team members and upholding health and safety standards.

Qualifications

• High school diploma or GED is required.
• Excellent communication and interpersonal skills are essential.
• Strong leadership and organizational abilities are necessary.
• Confident problem-solver with a team-player mindset.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Skills

Excellent communication

Interpersonal skills

Leadership

Organizational skills

Problem-solving

Team player

Education

High school diploma/GED

Job description

Crumbl Cookies in Louisville is seeking a morning shift lead to supervise daily operations, supervise staff, and ensure customers receive outstanding service. You will guide the team to perform duties efficiently and maintain a welcoming atmosphere for guests.

The role requires creating shift schedules, handling no-shows, delegating tasks, opening/closing registers, and reporting issues to the store manager, while coaching new team members and upholding health and safety standards.