Morning Operations & Customer Experience Specialist

JCPenney; Salinas (CA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical/dental/vision (benefits)

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Eight paid holidays

Job summary

JCPenney is seeking an Operations Associate to help create a best-in-class customer experience by handling in-store operations before opening. The role emphasizes early morning shifts and teamwork with store colleagues to ensure everything is ready for customers.

You will take part in pricing, signing, stock replenishment, and omnichannel tasks while learning merchandising strategies from leadership. This position supports a fast-paced environment and growth within retail operations.

Qualifications

• 1–2 years retail experience.
• Strong customer service skills.
• Ability to work early morning shifts.

Responsibilities

• Assist customers on the sales floor with speed and courtesy.
• Execute and update price signs across store.
• Replenish and restock merchandise to ensure size and style availability.
• Receive and unload merchandise from trucks and prepare backroom.
• Maintain organized and clean backroom and stock areas.
• Support omnichannel initiatives like BOPIS, Ship from Store, and returns.
• Help execute merchandising plans as directed by leadership.
• Engage in ongoing learning about products and store processes.

Skills

Customer service

Pricing & signing

Stock replenishment

Receiving merchandise

Omnichannel

Merchandise strategy

Learning mindset

Teamwork

Job description

JCPenney is seeking an Operations Associate to help create a best-in-class customer experience by handling in-store operations before opening. The role emphasizes early morning shifts and teamwork with store colleagues to ensure everything is ready for customers.

You will take part in pricing, signing, stock replenishment, and omnichannel tasks while learning merchandising strategies from leadership. This position supports a fast-paced environment and growth within retail operations.