Morning Customer Service Rep

Planet Fitness; Mounds View (MN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Free membership

Health, dental, and vision insurance

HSA

Dollars for Scholars

Advancement opportunities

Employee appreciation program

Team member support

Pet insurance

Short term disability

Critical illness insurance

Accident insurance

Voluntary life insurance

Life insurance

Job summary

Planet Fitness in Mounds View, MN is seeking a front desk associate to drive new member sales and deliver a high level of service to members and guests. You will greet visitors, conduct tours, and support sign-ups while maintaining a welcoming club environment.

The role emphasizes strong customer service, basic computer skills, and the ability to communicate effectively with supervisors to resolve questions or issues. This is a part-time or full-time position with growth potential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Ability to communicate questions or issues to a supervisor.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist with sign-ups and updates to member accounts.
• Facilitate member services issues and forward to Club Manager/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Listening

Job description

Job Details

Job Location: Mounds View MDV - Mounds View, MN 55112

Position Type: Full-Time/Part-Time

Salary Range: $14.00 - $14.25 Hourly

Job Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.