Customer Service Rep

Planet Fitness; BLOOMINGTON (MN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Free Gym Membership

Health, Dental and Vision Insurance

HSA

Advancement Opportunities

Dollars for Scholars

Job summary

Planet Fitness in Bloomington, MN is hiring for a Front Desk Associate responsible for welcoming new and prospective members and delivering a high level of customer service. The role includes greeting visitors, answering questions, and guiding tours to support sales and gym membership growth.

The position emphasizes strong interpersonal skills, reliable communication, and teamwork to ensure a welcoming environment for members and guests at the Bloomington club.

Qualifications

• Excellent customer service and communication skills.
• Ability to listen to customers and colleagues to resolve issues.
• Strong problem solving and conflict resolution abilities.
• Professional diplomacy and tact in all interactions.
• Proficient with basic computer tasks and club software.

Responsibilities

• Greet and assist potential members, creating a positive experience.
• Handle front desk tasks including answering calls and guiding tours.
• Assist with member sign-ups, check-ins, cancellations, and account updates.
• Escalate issues to supervisor when needed and maintain club cleanliness.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Job Details: Job Location: Bloomington BLM - Bloomington, MN 55431. Position Type: Full-Time/Part-Time. Salary Range: $13.75 - $15.00 Hourly. Job Category: Customer Service.

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.


• Handle front desk related tasks:
  
  
  
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  
  
  • Taking info calls and tours.
  
  
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  
  
  
  


• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.


• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program


• Employee Appreciation Program


• Free Membership for self and one family member or friend


• Team Member Support Team


• Health, Dental and Vision Insurance


• Critical Illness Insurance


• Short Term Disability Insurance


• Accident Insurance


• Voluntary Life Insurance


• Pet Insurance


• HSA


• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.


• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic


• Strong customer service skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift to 50 lbs. less than 30% of the time.