Customer Service Rep

Planet Fitness; Hudson (WI); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Free gym membership

Health, dental & vision insurance

HSA

Advancement opportunities

Dollars for Scholars

Job summary

Planet Fitness in Hudson, Wisconsin is seeking a Front Desk Associate to greet guests, support new member sign-ups, and deliver an outstanding member experience at the Hudson club.

You will handle phone inquiries, tours, check-ins, cancellations, and account updates while upholding Planet Fitness standards. This role emphasizes friendly communication, reliability, and teamwork within a supportive environment.

Qualifications

• Customer service-focused approach with a positive attitude.
• Basic computer proficiency and strong interpersonal skills.
• Honesty, reliability, and a strong work ethic.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answer phone calls, take info calls and tours, assist in member sign-ups, cancellations, and updating member accounts.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Tools

Basic computer proficiency

Job description

Job Details: Job Location: Hudson HUD - Hudson, WI 54016 Position Type: Full-Time/Part-Time Salary Range: $14.00 Job Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Take info calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.