Customer Service Rep Evenings M -T 4 pm - 10 pm

Planet Fitness; Coon Rapids (MN); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Free gym membership for self and one

Job summary

Planet Fitness in Coon Rapids, MN is seeking a friendly Front Desk associate to deliver an outstanding member experience. The role combines greeting guests, handling front desk tasks, and supporting new member sign-ups and tours.

The position offers flexible full-/part-time hours, a pay range of $13–$15 per hour, and benefits including health insurance and free gym membership. You’ll thrive on teamwork and a passion for great customer service.

Qualifications

• Front-desk etiquette and friendly demeanor are essential.
• Strong customer service skills and empathy for members.
• Active listening to understand member needs and concerns.
• Able to identify and resolve issues with a calm, effective approach.
• Clear communication with team and supervisors.

Responsibilities

• Greet members and guests and provide a positive first impression.
• Handle front desk tasks: phone, sign-ups, tours, and account updates.
• Support member services and escalate issues to management as needed.
• Help maintain a clean, welcoming club environment.

Skills

Front desk etiquette

Customer service

Listening

Problem solving

Communication

Job description

Overview

Job Location: Coon Rapids CNR - Coon Rapids, MN 55448
Position Type: Full-Time/Part-Time
Salary Range: $13.00 - $15.00 Hourly
Job Category: Customer Service

Responsibilities

• Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time