Overnight

Planet Fitness; Mounds View (MN); On-site; USD 17,908 - 18,597; Full time

Job summary

Planet Fitness in Mounds View, MN is seeking a dedicated individual for a Customer Service position. The role involves greeting potential members, handling front desk tasks, and facilitating member services to enhance the overall experience.

Applicants should possess strong customer service skills, basic computer proficiency, and a keen ability to solve problems. The position entails standing and walking most of the shift, along with the capacity to lift weights up to 50 lbs occasionally.

Qualifications

• Strong customer service skills necessary for interacting with members.
• Basic proficiency in computer use for logging and communication.

Responsibilities

• Greet potential members and provide an exceptional customer experience.
• Handle all front desk tasks including checking in members and tours.
• Facilitate member service issues and maintain club cleanliness.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Job Details

Job Location: Mounds View MDV - Mounds View, MN 55112

Position Type: Full-Time/Part-Time

Salary Range: $13.00 - $13.50 Hourly

Job Shift: Night Shift

Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk related tasks, info calls, checking members in, signing up new members, taking potential members on tours, and have the ability to handle any changes needed to a members account.
• Facilitate member services issues and questions and forward to Club Manager/Assistant manager as needed.
• Help maintain the neatness/cleanliness of the club.

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning.
• 1 hour (minimum): Continued Training.
• Full Shift: see Essential Duties and Responsibilities.

Qualifications / Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.