Customer Service Rep

Planet Fitness; Des Moines (IA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Advancement Opportunities

Employee Appreciation Program

Dollars for Scholars Program

HSA

Pet Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Job summary

Planet Fitness in Des Moines, IA seeks a member-focused associate to greet guests, manage front desk tasks, and assist with sign-ups and tours. You will handle inquiries, help with account updates, and support problem resolution to ensure a smooth gym experience.

Expect a welcoming, fast-paced environment with a focus on customer service. Responsibilities include assisting with cancellations, guiding tours, and maintaining a clean, inviting club space while collaborating with the team and

Qualifications

• Excellent customer service skills with a friendly and helpful attitude.
• Active listening and empathy to understand member needs.
• Strong problem-solving abilities to resolve issues quickly.
• Diplomacy and tact in all interactions with members and teammates.
• Clear, professional communication with customers and staff.
• Basic computer skills to manage check-ins and sign-ups.

Responsibilities

• Greet and meet potential members to provide a positive experience.
• Handle front desk tasks: answer calls, take information, tours.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member services questions and forward complex issues to management.
• Help maintain cleanliness and organization of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Basic computer skills

Teamwork

Job description

Job Location: Des Moines DM - Des Moines, IA 50320
Position Type: Full-Time/Part-Time
Job Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answer phone calls politely and friendly manner to assist with questions or concerns.
  • Take info calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift to 50 lbs. less than 30% of the time.