Customer Service Rep-evening

Planet Fitness; Coralville (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Coralville, IA is seeking a customer service focused team member to drive new member sales and create a positive member experience through outstanding service. You will greet guests, provide tours, and assist with sign-ups and account updates.

The role includes front desk responsibilities, handling phone inquiries, and helping with member check-ins and cancellations while maintaining a clean club environment and offering support for member questions.

Qualifications

• Experience delivering high-quality customer service to members.
• Ability to communicate clearly with customers and team.
• Willingness to greet and assist prospective members.
• Basic computer proficiency for sign-ups and schedule updates.

Responsibilities

• Greet and assist potential members to create a positive first impression.
• Handle front desk tasks including phone inquiries and tours.
• Assist with member sign-ups, check-ins, cancellations, and renewals.
• Maintain club cleanliness and support member services issues.

Skills

Customer service

Communication

Listening

Problem solving

Job description

Job Details

Job Location: Coralville COR - Coralville, IA 52241

Position Type: Full-Time/Part-Time

Job Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skillsBasic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.