Monitoring Technician

Knobelsdorff Enterprises; Paducah (KY); Hybrid; USD 14,000 - 19,000; Full time

Job summary

Knobelsdorff Enterprises in Paducah, KY seeks a Data Entry and Call Center Representative to join the team. You will handle data entry and provide customer support via calls, combining accuracy with service.

Ideal candidates have a high school diploma, 1+ year experience, proficiency with Microsoft Office and CRM tools, and strong communication, detail, and multitasking skills in a hybrid work setting.

Qualifications

• High school diploma or equivalent required.
• 1+ year of data entry or customer service experience preferred.
• Experience in a call center environment is a plus.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.

Responsibilities

• Enter and update customer information, transactions, and data accurately into the company database.
• Verify data for accuracy before submission and maintain organized records.
• Generate reports from databases as requested by management.
• Handle inbound and outbound calls, respond to inquiries, provide information, and document call details.

Skills

Data entry

Time management

Multitasking

Verbal and written communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

We are seeking a detail-oriented and customer-focused individual to join our team as a Data Entry and Call Center Representative. This role combines accurate data entry tasks with providing outstanding customer support through inbound and outbound calls. The ideal candidate will be organized, have excellent communication skills, and be able to handle multiple tasks efficiently.

Key Responsibilities

Data Entry Duties

• Enter and update customer information, transactions, and other data accurately into the company database.
• Verify data for accuracy and completeness before submission.
• Maintain organized records and documentation for future reference.
• Generate reports from databases as requested by management.

Call Center Duties

• Handle alow to medvolume of inbound and outbound calls in a professional manner.
• Respond to customer inquiries, provide information, andreportcomplaints promptly.
• Document call details and follow up on unresolved issues.
• Identifycustomer needs and offerappropriate solutionsor extendissuesas necessary.
• Maintain a positive and empathetic attitude during interactions with customers.

Qualifications and Skills

• Education: High school diploma or equivalent
• Experience: 1+ year of data entry or customer service experience preferred.
• Experience in a call center environment is an advantage.
• Technical Skills: Proficiencyin Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with CRM software or data entry tools.
• Soft Skills: Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to handle challenging customer interactions professionally.
• Time management and multitasking capabilities.

Work Environmentand Hours

• Call volume varies, Data entry and Audit are primary functions
• Hybridphone-based and computer-based work.
• Involvesextended periods of sitting and typing.
• Pay: $12per hour