Customer Service Representative Data Entry

KRO Industries LLC; City of Rochester (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

KRO Industries LLC is looking for a Customer Service Representative/DATA Entry to enhance customer experience. You will engage with customers to understand their needs and handle requests, with responsibilities including answering calls and handling data entry.

The right candidate should have a high school diploma and experience in customer service. Strong communication skills and the ability to work under pressure are essential. Join us to make a difference in our customers' experience!

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Ability to work well with others under pressure.

Responsibilities

• Receive and respond to inbound calls and emails.
• Use best practices in customer service techniques.
• Data entry for orders and quotes.

Skills

Excellent phone and verbal communication skills

Comfortable using computers and customer management software

Understanding of active listening techniques

Education

High school diploma/GED

Job description

Job Summary

We are seeking a Customer Service Representative/ DATA Entry to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalates complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive and respond to inbound calls and emails
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Data entry for orders and quotes. Emailing quote or order acknowledgment
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well with others under pressure