Data Entry Clerk

Magnify; Glen Allen (VA); On-site; USD 30,000 - 36,000; Full time

Job summary

Magnify is seeking an entry-level Data Entry Processor to join our client services team in Glen Allen, VA. You will serve as the primary contact for assigned clients, handling inquiries via phone and email, and ensuring accurate data in internal systems. This role emphasizes learning, collaboration, and delivering high-quality service.

You will develop strong communication, problem-solving, and organizational skills in a fast-paced environment with team-based support and opportunities to grow.

Qualifications

• Excellent verbal and written communication.
• Eagerness to learn and grow in a collaborative environment.
• Strong organizational skills with attention to detail.

Responsibilities

• Serve as primary contact for assigned clients via phone and email.
• Troubleshoot questions, research issues, and provide timely resolutions.
• Enter information into internal systems to maintain accurate records.
• Document interactions and resolutions for future reference.
• Collaborate with teammates across departments to ensure efficient service.

Skills

Strong communication

Problem-solving

Team player

Attention to detail

Multitasking

Tools

Microsoft Office

CRM systems

Job description

We are seeking a motivated, entry-level Data Entry Processor to join our team. This role is ideal for someone who enjoys helping others, thrives in a collaborative environment, and is looking to build a career in client services. We're looking for a team player with excellent communication and problem-solving skills who is eager to learn and deliver outstanding customer support.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, providing exceptional service and support via phone and email.
• Troubleshoot client questions, research issues, and provide timely, accurate resolutions.
• Prioritize customer inquiries to ensure a high level of responsiveness and client satisfaction.
• Review, update, and enter information into internal systems to resolve exceptions and maintain accurate account records.
• Build and maintain positive, professional relationships with clients, agents, and internal teams.
• Document customer interactions, resolutions, and recurring issues for future reference.
• Take ownership of client concerns, follow through on outstanding requests, and elevate complex issues when appropriate.
• Analyze customer feedback, service requests, and satisfaction trends to identify opportunities for process improvements and enhanced client experiences.
• Collaborate with teammates across departments to ensure efficient service and successful client outcomes.

What We're Looking For

• Strong verbal and written communication skills.
• A positive attitude with a willingness to learn and grow.
• A collaborative, team-oriented mindset.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service, problem-solving, and relationship-building skills.
• Proficiency with Microsoft Office; experience with CRM or client management systems is a plus, but not required.