Monarch Urology Clinical Specialist

Johnson & Johnson; Santa Clara (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability insurance

401(k) retirement plan

Pension

Vacation

Job summary

Johnson & Johnson MedTech is seeking a Clinical Representative for Monarch Urology based in Santa Clara, CA. You will provide procedural support and clinical training to physicians and staff, helping to grow adoption of surgical robotics technology.

Ideal candidates have 3+ years of clinical or medical device sales experience, with urology or robotics knowledge preferred. This field-based role requires extensive travel and a strong commitment to customer service and compliance.

Qualifications

• Bachelor’s degree + a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered.
• Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required.
• Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred.
• Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required.
• Strong customer service, organization, and collaboration skills are required.
• Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required.

Responsibilities

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
• Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service.
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
• Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
• Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
• Serve as a liaison between customers and internal teams for questions, issue escalation, peer-peer review needs, and timely reporting of complaints or technical concerns.
• Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices.
• Deliver a high standard of professionalism, service, and compliance in all customer interactions.
• Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account.

Skills

Clinical experience

Medical device tech

Sales experience

Urology knowledge

Communication skills

Education

Bachelor’s degree

Associate degree

Job description

Johnson & Johnson MedTech is seeking a Clinical Representative for Monarch Urology based in Santa Clara, CA. You will provide procedural support and clinical training to physicians and staff, helping to grow adoption of surgical robotics technology.

Ideal candidates have 3+ years of clinical or medical device sales experience, with urology or robotics knowledge preferred. This field-based role requires extensive travel and a strong commitment to customer service and compliance.