Monarch - Service Manager

Monarch Restaurant; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Maple Hospitality Group seeks a skilled restaurant manager to lead a dynamic, high-volume operation. You will partner with the management team to drive revenue, control costs, and uphold our standards of service excellence.

You will recruit and train hourly staff, develop in-house training, participate in weekly Manager meetings, and ensure guest satisfaction through attentive service, sanitation, and compliance with health regulations.

Qualifications

• 2+ years of management experience in a high-volume restaurant.
• Strong written and verbal communication skills.
• Polished, professional, energetic floor management approach.
• Proficiency with MS Office and restaurant systems.
• Attention to detail and commitment to quality.
• Ability to move about and lift up to 25 lbs.

Responsibilities

• Collaborate with the management team to create solutions for increased revenue and reduced spending.
• Collaborate with accounting personnel to report expenditures.
• Regularly collaborate on restaurant-specific SOPs.
• Recruit exceptional hourly staff and ensure they’re properly trained to execute duties above expectations and understand the company culture.
• Cultivate the restaurant’s in-house training program for all hourly positions – and ensure knowledge retention.
• Actively prepare for and participate in weekly Manager meetings.
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service.
• Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems.
• Communicate effectively and genuinely with guests, staff members and other departments.
• Maintain a friendly, caring and professional demeanor at all times in a fast-paced environment.
• Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards.
• Adjust the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere.
• Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles.
• Other duties as requested

Skills

Management experience

High volume restaurant experience

Written communication

Verbal communication

Polished demeanor

MS Office

Systems-driven

Attention to detail

Adaptability

Tools

MS Office Suite

Job description

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami, Boston, and New York you'll find endless opportunities for growth, travel, and continuing education.Our culture is built on four core principles:Generosity: Always give more, exceed expectations.Excellence: Deliver exceptional work with unmatched expertise.Fun: Love what you do, laugh often, and enjoy the journey.Fail Fast: Learn from mistakes, adapt, and keep improving.What You Will DoCollaborate with the management team to create solutions for increased revenue and reduced spendingCollaborate with accounting personnel to report expendituresRegularly collaborate on restaurant-specific standard operating procedures (SOPs)Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company cultureCultivate the restaurant’s in-house training program for all hourly positions – and ensure knowledge retentionActively prepare for and participate in weekly Manager meetingsWork with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during serviceMaintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systemsCommunicate effectively and genuinely with guests, staff members and other departmentsMaintain a friendly, caring and professional demeanor at all times in a fast-paced environmentRespond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standardsResponsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphereKeep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articlesOther duties as requestedWhat You Need to Bring to the Table2+ years of Management experienceHigh volume restaurant experience is a mustStrong written and verbal communication skillsStrong passion and dedication to food, beverage, and servicePolished, professional, and energetic approach to floor managementAbility to work well in a systems-driven environmentBasic Knowledge of MS Office and common restaurant systems and softwareAbility to be adaptable and abide by policies and values of companyAttention to detail and commitment to qualityThis role requiresAbility to move about freely.Ability to lift to 25 lbs.Must be able to be stationary for extended periods of time in a seated position.Must be able to stand and/or walk for extended periods of time.Must present a professional appearance.