Maple & Ash New York - Service Manager

Paycom; New York; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Maple Hospitality Group seeks an experienced restaurant leader to oversee daily operations, drive revenue, and manage high-volume service. You will train hourly staff, enforce SOPs, and maintain exceptional standards of service and cleanliness.

Collaborate with the culinary and management teams to ensure guest satisfaction, handle guest feedback, and sustain brand culture across multiple service contexts. This role requires a polished, energetic presence and strong communication.

Qualifications

• 2+ years of management experience in a restaurant environment.
• High-volume restaurant experience required.
• Strong written and verbal communication skills.
• Polished, professional, and energetic floor leadership.

Responsibilities

• Collaborate with management to drive revenue growth and reduce costs.
• Partner with accounting to report expenditures and manage budgets.
• Develop and enforce SOPs for all hourly staff to uphold culture.
• Train and retain hourly staff; ensure understanding of brand standards.
• Lead weekly management meetings and monitor service quality.
• Audit menu items with the chef team to ensure 100% guest satisfaction.
• Maintain sanitation and safety standards compliant with health regulations.
• Engage guests warmly and handle feedback promptly.
• Adjust ambiance (music, lighting, temperature) to suit the service context.
• Stay informed on hospitality trends and competitor activity.

Skills

Management experience

High volume restaurant

Communication skills

Floor management

MS Office basics

Tools

MS Office

Job description

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami, Boston and New York you'll find endless opportunities for growth, travel, and continuing education.Our culture is built on four core principles:Generosity: Always give more, exceed expectations.Excellence: Deliver exceptional work with unmatched expertise.Fun: Love what you do, laugh often, and enjoy the journey.Fail Fast: Learn from mistakes, adapt, and keep improving.What You Will DoCollaborate with the management team to create solutions for increased revenue and reduced spendingCollaborate with accounting personnel to report expendituresRegularly collaborate on restaurant-specific standard operating procedures (SOPs)Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company cultureCultivate the restaurant’s in-house training program for all hourly positions – and ensure knowledge retentionActively prepare for and participate in weekly Manager meetingsWork with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during serviceMaintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systemsCommunicate effectively and genuinely with guests, staff members and other departmentsMaintain a friendly, caring and professional demeanor at all times in a fast-paced environmentRespond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standardsResponsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphereKeep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articlesOther duties as requestedWhat You Need to Bring to the Table2+ years of Management experienceHigh volume restaurant experience is a mustStrong written and verbal communication skillsStrong passion and dedication to food, beverage, and servicePolished, professional, and energetic approach to floor managementAbility to work well in a systems-driven environmentBasic Knowledge of MS Office and common restaurant systems and softwareAbility to be adaptable and abide by policies and values of companyAttention to detail and commitment to qualityThis role requiresAbility to move about freely.Ability to lift to 25 lbs.Must be able to be stationary for extended periods of time in a seated position.Must be able to stand and/or walk for extended periods of time.Must present a professional appearance.