Maître D

Paycom - ATS; New York; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Maple Hospitality Group is seeking a poised Maître D’ to lead the guest experience with warmth and precision. You will be the face of the restaurant, ensuring seamless flow, VIP handling, and flawless ambiance in a high-volume setting across multiple properties.

Ideal candidates bring fine-dining or high-touch hospitality experience, exceptional organizational skills, and strong communication abilities to mentor the host team and coordinate with reservations, events, and culinary FOH partners.

Qualifications

• Experience in fine dining or high-volume, high-touch hospitality environments.
• Strong organizational and multitasking abilities in fast-paced, high-pressure situations.
• Leadership presence and a collaborative spirit to elevate teams.
• Excellent communication, guest relations, and conflict-resolution skills.

Responsibilities

• Be the first and last face guests see—welcoming them with warmth, sending them off with grace.
• Read the room: match guests with the right server or captain, set the tone, and maintain a fluid floor.
• Orchestrate the vibe: manage lighting, music, and temperature to ensure an elevated ambiance.
• Oversee and train the host team with the basics of service etiquette and hospitality standards.
• Prepare and lead pre-shift: print reports and flow charts for smooth guest communication.
• Collaborate with reservationists to create custom menus and flag special occasions.
• Partner with Events, Culinary, and FOH teams to manage large parties and VIP experiences.
• Maintain VIP access, concierge relationships, and investor connections with polish.
• Stay on top of tech tools: manage guest profiles, availability, and trend data.

Skills

Hospitality experience

Organizational skills

Communication

Conflict resolution

Flexibility

Tools

SevenRooms

OpenTable

Job description

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami, Boston and New York you'll find endless opportunities for growth, travel, and continuing education.Our culture is built on four core principles:Generosity: Always give more, exceed expectations.Excellence: Deliver exceptional work with unmatched expertise.Fun: Love what you do, laugh often, and enjoy the journey.Fail Fast: Learn from mistakes, adapt, and keep improving.As our Maître D’, you are the heartbeat of the guest experience—the warm welcome, the seamless flow, the final goodbye that leaves a lasting impression. You’re the face of the restaurant and the guardian of its ambiance. We’re looking for a poised, intuitive leader who knows how to manage a door like a maestro conducts an orchestra. You thrive on the energy of a busy room, have a sharp eye for detail, and can charm a first-time guest or VIP regular with equal finesse.What You’ll DoBe the first and last face guests see—welcoming them with warmth, sending them off with grace.Read the room: Match guests with the right server or captain, set the tone, and maintain a fluid floor.Orchestrate the vibe: Manage lighting, music, and temperature to ensure an elevated, dynamic ambiance.Oversee and train the host team with the basics of service etiquette and hospitality standards.Prepare and lead pre-shift: Print OpenTable/SevenRooms reports and flow charts to ensure smooth execution and accurate guest communication.Collaborate with reservationists to create custom menus and flag special occasions, dietary notes, and VIP profiles.Partner with Events, Culinary, and FOH teams to manage large parties, special builds, and Bocuse-level experiences.Maintain VIP access, concierge relationships, and investor connections with polish and professionalism.Track and manage outreach ROI, and build relationships with residential buildings, retailers, and corporate offices to drive new guest acquisition.Stay on top of tech tools: Manage and maintain SevenRooms/OpenTable guest profiles, availability, capacity, and trend data.What You BringA natural host: Warm, gracious, and endlessly observant.Experience in fine dining or high-volume, high-touch hospitality environments.Strong organizational and multitasking abilities in fast-paced, high-pressure situations.Leadership presence and a collaborative spirit—you elevate every team around you.Excellent communication, guest relations, and conflict-resolution skills.Flexibility to work nights, weekends, and holidays as needed.This Role RequiresThe ability to stand and walk for extended periods.A deep sense of pride in appearance and presence—you set the tone.Comfort navigating guest platforms like SevenRooms and OpenTable (experience preferred).A passion for building community—both inside and outside the restaurant.