Service Manager

Maple Hospitality Group; Dallas (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Monarch Restaurant, part of Maple Hospitality Group, is seeking a General Manager to lead daily operations in a fast-paced, high-volume setting in Dallas. You will drive guest satisfaction, manage staff training, and partner with culinary and finance teams to optimize revenue and costs.

You will cultivate in-house training, ensure sanitation and safety, and uphold the brand’s service standards while providing growth opportunities for the team.

Qualifications

• 2+ years of Management experience.
• High volume restaurant experience is a must.
• Strong written and verbal communication skills.
• Strong passion and dedication to food, beverage, and service.
• Polished, professional, and energetic approach to floor management.
• Ability to work well in a systems-driven environment.
• Attention to detail and commitment to quality.

Responsibilities

• Collaborate with the management team to create solutions for increased revenue and reduced spending.
• Collaborate with accounting personnel to report expenditures.
• Regularly collaborate on restaurant-specific standard operating procedures (SOPs).
• Recruit exceptional hourly staff members and ensure they’re properly trained to execute duties above expectations.
• Cultivate the restaurant’s in-house training program for all hourly positions and ensure knowledge retention.
• Prepare for and participate in weekly Manager meetings.
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating with guests during service.
• Maintain a safe, secure, and healthy work environment by enforcing sanitation standards and complying with regulations.
• Communicate effectively with guests, staff, and other departments.
• Maintain a friendly, professional demeanor in a fast-paced environment.
• Respond quickly to guest complaints and follow up to exceed hospitality standards.
• Adjust the environment, music, lighting, and temperature to maintain the right atmosphere.
• Keep up to date on industry trends and network with press publications.

Skills

Restaurant Management

Staff Training

Budgeting

Tools

MS Office

POS Systems

Job description

JoinMaple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky andtwo-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creatingiconic destinations.

We believe success hinges onimpeccable food, world-class service, and one-of-a-kind dining experiences.As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami and Boston, you'll findendless opportunities for growth, travel, and continuing education.

Our culture is built on four core principles:

• Generosity:Always give more, exceed expectations.
• Excellence:Deliver exceptional work with unmatched expertise.
• Fun:Love what you do, laugh often, and enjoy the journey.
• Fail Fast:Learn from mistakes, adapt, and keep improving.

What You Will Do

• Collaborate with the management team to create solutions for increased revenue and reduced spending
• Collaborate with accounting personnel to report expenditures
• Regularly collaborate on restaurant-specific standard operating procedures (SOPs)
• Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Cultivate the restaurant’s in-house training program for all hourly positions – and ensure knowledge retention
• Actively prepare for and participate in weekly Manager meetings
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service
• Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems
• Communicate effectively and genuinely with guests, staff members and other departments
• Maintain a friendly, caring and professional demeanor at all times in a fast-paced environment
• Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles

What You Need to Bring to the Table

• 2+ years of Management experience
• High volume restaurant experience is a must
• Strong written and verbal communication skills
• Strong passion and dedication to food, beverage, and service
• Polished, professional, and energetic approach to floor management
• Ability to work well in a systems-driven environment
• Basic Knowledge of MS Office and common restaurant systems and software
• Ability to be adaptable and abide by policies and values of company
• Attention to detail and commitment to quality

This role requires

• Ability to move about freely.
• Ability to lift to 25 lbs.
• Must be able to be stationary for extended periods of time in a seated position.
• Must be able to stand and/or walk for extended periods of time.
• Must present a professional appearance.
• Other duties as requested

JoinMaple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky andtwo-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creatingiconic destinations.

We believe success hinges onimpeccable food, world-class service, and one-of-a-kind dining experiences.As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami and Boston, you'll findendless opportunities for growth, travel, and continuing education.

Our culture is built on four core principles:

• Generosity:Always give more, exceed expectations.
• Excellence:Deliver exceptional work with unmatched expertise.
• Fun:Love what you do, laugh often, and enjoy the journey.
• Fail Fast:Learn from mistakes, adapt, and keep improving.

What You Will Do

• Collaborate with the management team to create solutions for increased revenue and reduced spending
• Collaborate with accounting personnel to report expenditures
• Regularly collaborate on restaurant-specific standard operating procedures (SOPs)
• Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Cultivate the restaurant’s in-house training program for all hourly positions – and ensure knowledge retention
• Actively prepare for and participate in weekly Manager meetings
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service
• Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems
• Communicate effectively and genuinely with guests, staff members and other departments
• Maintain a friendly, caring and professional demeanor at all times in a fast-paced environment
• Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles

What You Need to Bring to the Table

• 2+ years of Management experience
• High volume restaurant experience is a must
• Strong written and verbal communication skills
• Strong passion and dedication to food, beverage, and service
• Polished, professional, and energetic approach to floor management
• Ability to work well in a systems-driven environment
• Basic Knowledge of MS Office and common restaurant systems and software
• Ability to be adaptable and abide by policies and values of company
• Attention to detail and commitment to quality

This role requires

• Ability to move about freely.
• Ability to lift to 25 lbs.
• Must be able to be stationary for extended periods of time in a seated position.
• Must be able to stand and/or walk for extended periods of time.
• Must present a professional appearance.

• Other duties as requested

More detail about Monarch Restaurant part of Maple Hospitality Group , please visit https://culinaryagents.com/entities/329562-Monarch-Restaurant