Mon-Fri Customer Service Rep | Training & Growth

National Fuel Gas Company; Town of Cheektowaga (NY); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental & Vision

401(k) match

Paid time off

Tuition reimbursement

Life insurance

Holidays

Parental leave

Charitable giving

Zusammenfassung

National Fuel is seeking a full-time Customer Service Representative for our Cheektowaga, NY Customer Assistance Center. The role involves serving customers in person and handling inbound calls across the New York service territory, with responsibilities spanning billing, account questions, and payments.

The position includes a structured 12–14 week in-person training in Williamsville, NY, followed by a regular Monday–Friday schedule (8:00–4:30 or 8:15–4:45).

Qualifikationen

• High school diploma or equivalent.
• Experience in a customer service focused environment.
• Proficient at navigating computer applications and web-based programs.
• Exceptional interpersonal skills.
• Proven history of dependability and reliability.

Aufgaben

• Assist customers in person at a walk-in office and handle daily inbound calls.
• Address a wide range of customer needs including emergency calls, billing questions, and payments.
• Process meter readings and new service requests as needed.
• Participate in a 12–14 week instructor-led training program with regular assessments.

Kenntnisse

Customer service experience

Interpersonal skills

Computer literacy

Dependability

Ausbildung

High school diploma or equivalent

Tools

SAP

Microsoft Office

Jobbeschreibung

National Fuel is seeking a full-time Customer Service Representative for our Cheektowaga, NY Customer Assistance Center. The role involves serving customers in person and handling inbound calls across the New York service territory, with responsibilities spanning billing, account questions, and payments.

The position includes a structured 12–14 week in-person training in Williamsville, NY, followed by a regular Monday–Friday schedule (8:00–4:30 or 8:15–4:45).