Customer Service Specialist - In-Office, PTO & Growth

Buell Fuel; Village of Afton (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Opportunities for growth and promotion

Job summary

Buell Fuel is hiring a full-time Customer Service Representative for our Afton, NY office. You will handle in-person, phone, and email support, process orders and payments, and manage account updates while maintaining friendly relationships with customers.

Ideal candidates have a high school diploma or GED and at least one year of customer service experience. Propane/heating industry experience is a plus; strong computer and communication skills are essential.

Qualifications

• High school diploma or GED is required.
• 1+ year of customer service experience is preferred.
• Experience in the fuel delivery, propane, or heating industry is a plus.
• Strong computer and communication skills are required.
• Organized, detail-oriented, and able to multitask.

Responsibilities

• Provide friendly, professional customer support in person, by phone, and by email.
• Process orders, payments, and account updates accurately.
• Handle customer inquiries and resolve issues quickly.
• Build and maintain positive customer relationships.
• Assist with accounts receivable and billing tasks.
• Monitor delivery schedules and follow up on late orders.
• Support team members and contribute to a positive office environment.

Skills

Customer service

Communication

Multitasking

Detail orientation

Education

High school diploma or GED

Tools

General computer literacy

Job description

Buell Fuel is hiring a full-time Customer Service Representative for our Afton, NY office. You will handle in-person, phone, and email support, process orders and payments, and manage account updates while maintaining friendly relationships with customers.

Ideal candidates have a high school diploma or GED and at least one year of customer service experience. Propane/heating industry experience is a plus; strong computer and communication skills are essential.