Customer Engagement Specialist

National Fuel Gas Company; Erie (Erie County); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical and Prescription Drug Coverage

Paid Sick Time

Dental & Vision Coverage

Parental Leave for Mothers and Fathers

401(k) with Company Match

Tuition Reimbursement

Company Funded Retirement Savings App.

Life Insurance

Paid Company Holidays

Charitable Giving Program

Job summary

National Fuel Gas Company is hiring for a January 2027 Customer Engagement Specialist training class based in Erie, PA. This fully in-person role requires no prior call center experience and offers a 12–14 week paid training program at the Erie Customer Response Center.

You will assist customers with billing, outages, and service requests, resolve issues, and document interactions across multiple systems. The position emphasizes strong communication, professional conduct, and the ability to work

Qualifications

• Strong communication and customer service skills.
• Strong computer skills and ability to learn new systems and multitask in a fast-paced environment.
• High standard of professionalism and ability to work in a structured environment with set schedules.
• High school diploma or equivalent is required.
• Call center or customer service experience is a plus, but not required.

Responsibilities

• Assist customers with billing, payments, outages, and service requests
• Solve problems and provide exceptional customer service
• Navigate multiple computer systems while documenting customer interactions
• Support customers during routine and urgent service situations

Skills

Customer service

Communication

Computer skills

Learning new systems

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Please reference position Customer Engagement Specialist in the subject line of email.

National Fuel is growing! Following a recent acquisition and expansion of our customer operations, we are building our next Customer Engagement Specialist training class scheduled to begin in January 2027.

This is an excellent opportunity to join a stable, growing company that is investing in its future and creating new career opportunities.

Now Hiring for January 2027 Training Class

No call center experience is required.

This is a fully in-person position based at our Erie, PA Customer Response Center. Employees are expected to work on-site Monday through Friday during training and after training is completed.

Whether you’re an experienced customer service professional or looking to start a new career, we’ll provide the training and support you need to succeed. If you’re looking for competitive pay, exceptional benefits, work-life balance, and a company that promotes from within, apply today.

Work Schedule

This position is fully in person and is not a remote or hybrid position.

• Paid 12–14-week training program (training includes assessments)

What You’ll Do

• Assist customers with billing, payments, outages, and service requests
• Solve problems and provide exceptional customer service
• Navigate multiple computer systems while documenting customer interactions
• Support customers during routine and urgent service situations

What We’re Looking For

• Strong communication and customer service skills
• Strong computer skills and an ability to learn new systems and multitask in a fast-paced environment
• A high standard of professionalism and an ability to work in a structured environment with set schedules (including scheduled breaks)
• High school diploma or equivalent
• Call center or customer service experience is a plus, but not required

COMPENSATION AND BENEFITS:

Starting rate of pay is $27.00 per hour.

National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage
• Paid Sick Time
• Dental & Vision Coverage
• Parental Leave for Mothers and Fathers
• 401(k) with Company Match
• Tuition Reimbursement
• Company Funded Retirement Savings Account
• Life Insurance
• Paid Company Holidays
• Charitable Giving Program

Equal Opportunity

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.
We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.