Onsite Customer Engagement Specialist — Paid Training & Benefits

National Fuel Gas Company; Erie (Erie County); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical and Prescription Drug Coverage

Paid Sick Time

Dental & Vision Coverage

Parental Leave for Mothers and Fathers

401(k) with Company Match

Tuition Reimbursement

Company Funded Retirement Savings App.

Life Insurance

Paid Company Holidays

Charitable Giving Program

Job summary

National Fuel Gas Company is hiring for a January 2027 Customer Engagement Specialist training class based in Erie, PA. This fully in-person role requires no prior call center experience and offers a 12–14 week paid training program at the Erie Customer Response Center.

You will assist customers with billing, outages, and service requests, resolve issues, and document interactions across multiple systems. The position emphasizes strong communication, professional conduct, and the ability to work

Qualifications

• Strong communication and customer service skills.
• Strong computer skills and ability to learn new systems and multitask in a fast-paced environment.
• High standard of professionalism and ability to work in a structured environment with set schedules.
• High school diploma or equivalent is required.
• Call center or customer service experience is a plus, but not required.

Responsibilities

• Assist customers with billing, payments, outages, and service requests
• Solve problems and provide exceptional customer service
• Navigate multiple computer systems while documenting customer interactions
• Support customers during routine and urgent service situations

Skills

Customer service

Communication

Computer skills

Learning new systems

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

National Fuel Gas Company is hiring for a January 2027 Customer Engagement Specialist training class based in Erie, PA. This fully in-person role requires no prior call center experience and offers a 12–14 week paid training program at the Erie Customer Response Center.

You will assist customers with billing, outages, and service requests, resolve issues, and document interactions across multiple systems. The position emphasizes strong communication, professional conduct, and the ability to work