Customer Service Pro — Fuel & Billing (On-site, Waterville)

Buell Fuel; Village of Waterville (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Opportunities for growth and ADVANCEMT

Job summary

Buell Fuel is hiring a Full time Customer Service Representative for our Waterville, NY office. You will provide in-person, phone, and email support, process orders and payments, and help maintain strong customer relationships in a fast-paced fuel delivery environment.

We value reliability, clear communication, and teamwork. The role offers a Monday–Friday schedule with occasional Saturdays and a pay range of $17–$20 per hour based on experience.

Qualifications

• High school diploma or GED (required).
• 1+ year of customer service experience (preferred).
• Experience in the fuel delivery, propane, or heating industry a plus.
• Strong computer and communication skills.
• Organized, detail-oriented, and able to multitask.
• Self-motivated with a sense of urgency and teamwork.

Responsibilities

• Provide friendly, professional customer support in person, by phone, and by email.
• Process orders, payments, and account updates accurately.
• Handle customer inquiries and resolve issues quickly.
• Build and maintain positive customer relationships.
• Assist with accounts receivable and billing tasks.
• Monitor delivery schedules and follow up on late orders.
• Support team members and contribute to a positive office environment.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Buell Fuel is hiring a Full time Customer Service Representative for our Waterville, NY office. You will provide in-person, phone, and email support, process orders and payments, and help maintain strong customer relationships in a fast-paced fuel delivery environment.

We value reliability, clear communication, and teamwork. The role offers a Monday–Friday schedule with occasional Saturdays and a pay range of $17–$20 per hour based on experience.