Modern Workplace System Analyst - On-Site (Gilford, NH)

Central NH; Gilford, Northern (NH, KY); Hybrid; USD 78,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Health Savings Account

Paid vacation and PTO for volunteering

401(k) with company match

Tuition Assistance

Job summary

Bank of New Hampshire is seeking a Modern Workplace System Analyst to optimize how employees work, collaborate, and use technology at the Gilford, NH site. You will own critical applications, support modern workplace tools, and help secure and simplify daily operations.

The role emphasizes problem-solving, cross-functional collaboration, and ongoing process improvement while delivering secure, reliable technology for colleagues and customers alike.

Qualifications

• Requires a Bachelor's degree in IT or related field, or equivalent experience.
• 3–5 years in IT support, systems administration, or related role.
• Experience administering Microsoft 365 and cloud-based apps.
• Hands-on with Microsoft Power Platform including Power Automate, Power Apps, SharePoint, Lists, Dataverse, CoPilot.

Responsibilities

• Own and lead support for a portfolio of bank systems and critical apps.
• Collaborate with business teams to understand tech needs and improve UX.
• Research and implement solutions to boost productivity, security, and user experience.
• Evaluate and implement Microsoft 365, cloud services, and collaboration tools.
• Support system upgrades, testing, and lifecycle management.
• Lead IT projects and cross-functional initiatives.
• Develop docs, procedures, reports, and training materials.
• Train staff on supported systems and provide Level 2 support.
• Ensure cybersecurity, compliance, and regulatory requirements.

Skills

3–5 years experience

Troubleshooting

Analytical thinking

Problem solving

Communication

Relationship building

Customer-focused mindset

Project management

Organizational skills

Curiosity about modern workplace tech

Education

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field

Tools

Microsoft 365

Power Platform

SharePoint

Power Automate

Power Apps

Dataverse

CoPilot

Cloud services

Collaboration tools

Endpoint technologies

Identity services

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full time Employee Full-time Operations Center, Gilford, NH, US

6 days ago Requisition ID: 2118

Salary Range: $77,900.00 To $98,000.00 Annually

Bank of New Hampshire is an award-winning local bank with locations across the state of New Hampshire. We are proud to celebrate our 195 th year of serving our communities and customers as the oldest independent bank in the state.

Make Technology Work Better for Everyone

Modern Workplace System Analyst (On-Site)

Full-Time, Exempt

Do you love solving technology challenges—and making people’s work easier?

BNH is looking for a Modern Workplace System Analyst to help transform the way our employees work, collaborate, and use technology every day.

This is more than a traditional IT support role. This is a hands‑on opportunity for an IT professional who enjoys solving problems, improving systems, collaborating with people, and finding smarter ways to work. We are looking for someone to optimize our modern workplace while keeping systems secure, reliable, and ready for what’s next.

You’ll be a key connection between our business teams and technology—owning critical applications, supporting modern workplace tools, improving processes, and helping ensure our technology is secure, reliable, and easy to use.

What You’ll Be Doing

• Own and serve as the primary support lead for a portfolio of bank systems and critical business applications.
• Partner with employees across the organization to understand their technology needs and identify opportunities to improve the user experience.
• Research and implement technology solutions that improve productivity, efficiency, security, and the employee experience.
• Evaluate and implement solutions involving Microsoft 365, cloud services, collaboration technologies, endpoint technologies, and identity services.
• Support system upgrades, enhancements, testing, and ongoing lifecycle management.
• Lead or participate in IT projects and cross‑functional initiatives.
• Develop documentation, procedures, reports, and training materials.
• Train employees and IT Service Desk staff on supported systems.
• Provide Level 2 technical support and help ensure effective backup coverage for critical applications.
• Research emerging technologies and identify opportunities to improve productivity, efficiency, security, and customer service.
• Build relationships throughout the organization and serve as a trusted technology partner.
• Support the bank’s cybersecurity, regulatory, and compliance requirements.

What You Bring

We’re looking for someone with:

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field; equivalent combination of education and relevant experience may be considered.
• 3–5 years of experience in IT support, systems administration, technical services, application support, or a related technology role—or an equivalent combination of education and experience.
• Demonstrated experience administering and supporting Microsoft 365 and cloud‑based business applications.
• Experience with Microsoft Power Platform, including Power Automate, Power Apps, SharePoint, Microsoft Lists, and/or Dataverse, and CoPilot.
• Must possess and maintain a valid driver’s license and satisfactory driving record, as well as a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

You’ll also bring:

• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and relationship‑building abilities.
• A customer‑focused mindset.
• Experience supporting business applications and technology systems.
• The ability to work effectively with people at all levels of an organization.
• Curiosity and enthusiasm for modern workplace technology, cloud services, collaboration tools, and continuous improvement.
• Strong project management and organizational skills and the ability to manage multiple priorities.
• Valid driver’s license and satisfactory driving record, with appropriate vehicle insurance if driving is required.

Why This Role Matters

This isn’t just a “keep the systems running” role. You’ll have a direct impact on how people work, collaborate, and serve BNH customers.

If you’re someone who asks, “How can we do this better?” and enjoys turning technology into practical solutions, we’d love to hear from you.

At BNH, technology isn’t just about systems—it’s about people.

Your work will directly influence how employees collaborate, how efficiently teams operate, and how effectively we serve our customers. You’ll have the opportunity to make meaningful improvements while working alongside colleagues across the organization.

If you’re ready to bring your IT expertise, curiosity, and problem‑solving mindset to a role where your work makes a difference, we’d love to meet you.

Bank of New Hampshire is proud to provide our employees with competitive pay, generous benefits and paid time off, as well as paid time to volunteer and give back to the communities in which we operate and live. We also provide our employees with tuition assistance, internal training opportunities and more!

Other Benefits Include:

• Medical, Dental & Vision coverage effective day one of employment
• Health Savings Account
• Paid vacation and paid time off for volunteer work
• Incentive Compensation Plan (Bonus) based upon performance and plan guidelines
• Company paid Short‑and Long‑Term Disability
• Voluntary employee paid benefits such as AFLAC
• 401(k) with company match
• Employee activities and recognition
• Employee Assistance Program
• Tuition Assistance

Bank of New Hampshire is fully committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination. Should you require assistance to apply for employment with Bank of New Hampshire, please contact Human Resources at 1.800.832.0912

EEO Employer Including Vets and Disability | Member FDIC