Retail Operations Representative (On-Site)

Bank Of New Hampshire; Gilford (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation and volunteer time

Tuition assistance

Job summary

Bank of New Hampshire is seeking an experienced Retail Operations Representative at our Gilford, NH location. This on-site role focuses on back-office deposit tasks, account maintenance, and internal support to branches.

Join a locally rooted, employee-focused bank with a commitment to service excellence and community involvement. The ideal candidate has 3+ years of banking experience, strong Excel skills, and a detail-oriented, collaborative mindset in a fast-paced environment.

Qualifications

• 3+ years banking experience required.
• Experience with Fiserv core systems preferred.
• Proficiency in Microsoft 365 applications (Excel, Word, Outlook, Teams).
• Advanced Excel for reporting and data analysis.

Responsibilities

• Process and monitor daily retail operations, including overdrafts, returns, stop payments, and account adjustments.
• Perform routine and complex account maintenance with accuracy.
• Respond to internal inquiries regarding deposit accounts and systems.
• Research and resolve issues on customer accounts in a timely, professional manner.
• Ensure compliance with applicable regulations, policies and procedures.

Skills

Banking experience

Advanced Excel

Attention to detail

Communication skills

Education

High school diploma or equivalent

Associate degree preferred

Tools

Fiserv core systems

Microsoft 365

Job description

Retail Operations Representative (On-Site)

Full time Employee Full-time Operations Center, Gilford, NH, US

30+ days ago Requisition ID: 2108

Bank of New Hampshire is an award-winning local bank with locations across the state of New Hampshire. We are proud to celebrate our 195 th year of serving our communities and customers as the oldest independent bank in the state.

Job Title:Retail Operations Representative

Location:Operations Center, Gilford NH

Employment Type: Full-Time (This is an On-Site Position)

Join New Hampshire’s Award Winning Local Bank – Where You Matter Most!

At Bank of New Hampshire, we are committed to delivering exceptional service and support to our customers, employees, and communities. As the oldest and largest independent bank headquartered in the state, we pride ourselves on our integrity, customer focus, and community involvement. We are currently seeking an experienced, detail-oriented and dependableRetailOperations Representative to join our Retail Operations team.

Position Summary:

The Retail Operations Representative plays a key role in supporting the bank’s operational efficiency and ensuring accurate processing of customer transactions. This position is responsible for a variety of back-office deposit-related tasks, including processing stop payments, deposit returns, IRA/HSA servicing, account maintenance, research requests, and providing internal support to branches and departments.

Key Responsibilities*:

• Process and monitor daily Retail operations functions including overdrafts, returned items, stop payments, and account adjustments.
• Perform routine and complex account maintenance with accuracy and attention to detail.
• Respond to internal inquiries regarding deposit accounts, transactions, and systems.
• Research and resolve issues related to customer accounts in a timely and professional manner.
• Ensure compliance with all applicable regulations, policies, and procedures.
• Assist with documentation, reporting, and quality control reviews as needed.
• Support the team and department with additional tasks and projects as assigned.

*Note:These are representative only and are not intended to include all possible assignments to this position or position classification.

Qualifications:

• At least 3 years’ banking experience.
• Experience working with Fiserv core systems is preferred.
• Strong working knowledge of Microsoft 365 applications (Excel, Word, Outlook, Teams)
• Advanced Excel skills with experience in reporting and data analysis
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Excellent organizational, analytical, and communication skills.
• Commitment to delivering exceptional internal service and working collaboratively with colleagues.

Education:

High school diploma or equivalent required; associate degree in business or related field preferred.

FLSA:Non-Exempt

TYPE: Full Time

Schedule:Monday - Friday, 8:00 am to 4:30 pm (end time may vary depending on department needs).

Why Work at Bank of New Hampshire?

At Bank of New Hampshire, our work environment is fast-paced and collaborative.

Bank of New Hampshire is proud to provide our employees with competitive pay, generous benefits and paid time off, as well as paid time to volunteer and give back to the communities in which we operate and live. We also provide our employees with tuition assistance, internal training opportunities and more!

Other Benefits Include:

• Medical, Dental & Vision coverage effective day one of employment
• Health Savings Account
• Paid vacation and paid time off for volunteer work
• Incentive Compensation Plan (Bonus) based upon performance and plan guidelines
• Company paid Short- and Long-Term Disability
• Voluntary employee paid benefits such as AFLAC
• 401(k) with company match
• Employee activities and recognition
• Employee Assistance Program
• Tuition Assistance

Bank of New Hampshire is fully committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination. Should you require assistance to apply for employment with Bank of New Hampshire, please contact Human Resources at 1.800.832.0912

EEO Employer Including Vets and Disability | Member FDIC