Moblie Service Technician

Jdccm; Santa Maria (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jdccm is looking for an experienced Field Service Technician to perform in-field diagnostics and repairs on John Deere equipment. The role requires 5+ years of experience, effective communication skills, and a valid driver’s license. The technician will operate a mobile service vehicle and work in customer locations, maintaining a clean work area and following safety regulations.

Ideal candidates must have a strong work ethic and the ability to work efficiently with minimal supervision. An Associate's degree is preferred, and familiarity with diagnostic tools is essential.

Qualifications

• 5+ years of experience performing service repairs.
• Demonstrated experience meeting performance metrics.
• Valid driver’s license required; CDL preferred.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment.
• Maintain accurate inventory of parts on service vehicle.
• Document all diagnostics and repairs performed thoroughly.

Skills

Service repairs

Mechanical systems knowledge

Electrical systems knowledge

Hydraulic systems knowledge

Diagnostic tools experience

Communication skills

Teamwork

Education

High School Diploma or GED

Associates degree

Tools

Service ADVISOR

Diagnostic tools

Job description

Revenue Generating:

Yes

Purpose

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment and technology
• Performs diagnostics and repairs in the field as required
• Maintains accurate inventory of parts kept in stock on service vehicle
• Mentors Service Technician and Apprentice Technicians
• Identify and communicate solutions for customer service opportunities in area of responsibility
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

• 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR(TM) or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred