Service Tech

Ag-Pro Companies; Athens (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401-K matching retirement plan

Job summary

Ag-Pro Companies in Athens, Tennessee, is seeking a skilled technician to perform diagnostics and repairs on John Deere equipment. The ideal candidate will have 5+ years of experience in service repairs, effective communication skills, and an adequate toolset.

Responsibilities include mentoring junior technicians, maintaining service vehicle inventory, and ensuring thorough documentation of completed work. Ag-Pro provides a comprehensive benefits package including health insurance and a retirement plan.

Qualifications

• 5+ years of experience performing service repairs.
• Experience operating vehicles, tools, and equipment for diagnostic purposes.
• Must have an adequate toolset to perform job responsibilities.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment.
• Maintain inventory of parts on the service vehicle.
• Mentor Service Technician and Apprentice Technicians.
• Document diagnostics and repairs performed on work orders.
• Follow all safety rules and regulations.

Skills

Experience communicating effectively verbally and in writing

Ability to lift at least 75 lbs repeatedly

Mechanical, electrical, and hydraulic systems knowledge

Experience with special tools and equipment

Experience using Service ADVISOR

Education

High School Diploma, GED, or equivalent experience

Associate's degree

Tools

Special tools for diagnostics

Job description

Purpose

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. The individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills are required to clearly articulate aspects of the work being performed to a customer in a courteous and effective manner.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment and technology
• Perform diagnostics and repairs in the field as required
• Maintain accurate inventory of parts kept in stock on the service vehicle
• Mentor Service Technician and Apprentice Technicians
• Identify and communicate solutions for customer service opportunities in area of responsibility
• Be accountable for billable time and assigned work orders
• Ensure complete and thorough documentation of diagnostics and repairs performed on work orders and submit information on time
• May participate in Service EDUCATE Training programs required for skill and knowledge development
• Operate and maintain vehicles, tools and equipment required to perform job responsibilities
• Maintain a clean work area and perform work in a neat and orderly fashion
• Follow all safety rules and regulations in performing work assignments
• Maintain current knowledge of John Deere and competitive products

Experience, Education, Skills & Knowledge

• 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off-road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR or other computer-based diagnostic repair tools preferred; experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Ability to lift at least 75 lbs repeatedly
• High School Diploma, GED, or equivalent experience required; Associate’s degree preferred
• Valid driver’s license required; CDL preferred

Benefits

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401‑K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer.

All positions require pre-employment screening.

Must be authorized to work in the United States.