Service Technician

Cal Coast Machinery Inc.; Paso Robles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Cal Coast Machinery Inc. seeks an experienced Service Technician to diagnose and repair John Deere equipment, mentor trainees, and support customer clinics.

You will perform field diagnostics as needed, manage billable time, and ensure complete documentation of all work orders. Ideal candidates have shop/field experience with heavy machinery, strong communication skills, and a valid driver’s license (CDL preferred).

Qualifications

• High School Diploma or GED required; Associates preferred.
• Valid driver’s license; CDL preferred.
• Experience performing service repairs and diagnostics in field or shop.
• Experience with John Deere equipment and tech manuals.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment and technology.
• Mentors Service Technician Trainees and Service Technicians.
• Conducts or supports customer clinics.
• Performs diagnostics and repairs in the field as required.
• Accountable for billable time and assigned work orders.
• Documentation of diagnostics and repairs; on-time submittal of information.
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities.
• Maintains a clean, safe, and orderly work area; follows safety rules.
• Maintains knowledge of John Deere and competitive products.
• Experience with field service and teamwork; strong written/verbal communication.

Skills

Diagnostics

Troubleshooting

Teamwork

Verbal communication

Written communication

Documentation

Mentoring

Education

High School Diploma

GED

Associates degree (preferred)

Tools

Service ADVISOR

Diagnostic tools

Job description

• Performs diagnostics and repairs on John Deere equipment and technology
• Mentors Service Technician Trainees and Service Technicians
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred