Field Technician

Ag-Pro Companies; Mount Vernon (OH); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401-K retirement plan

Résumé du poste

Ag-Pro Companies is looking for an experienced Field Service Technician to perform diagnostics and repairs on John Deere equipment on-site. The role requires at least 5 years of service repair experience, strong communication skills, and the ability to operate diagnostic tools effectively.

You will mentor junior technicians and ensure thorough documentation of your work. Comprehensive benefits include medical, dental, vision, and a 401-K retirement plan.

Qualifications

• 5+ years of experience performing service repairs with proven performance metrics.
• Experience with mechanical, electrical, and hydraulic systems in heavy equipment.
• Ability to lift at least 75 lbs repeatedly.

Responsabilités

• Perform diagnostics and repairs on John Deere equipment.
• Maintain accurate inventory of parts in the service vehicle.
• Mentor Service Technician and Apprentice Technicians.

Connaissances

Service repairs experience

Mechanical systems knowledge

Communication skills

Teamwork abilities

Diagnostic tool usage

Formation

High School Diploma or equivalent

Associate's degree

Outils

Service ADVISOR

Basic computer functions

Description du poste

Purpose

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. The individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills are required to clearly articulate aspects of the work being performed to a customer in a courteous and effective manner.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment and technology
• Perform diagnostics and repairs in the field as required
• Maintain accurate inventory of parts kept in stock on the service vehicle
• Mentor Service Technician and Apprentice Technicians
• Identify and communicate solutions for customer service opportunities in area of responsibility
• Be accountable for billable time and assigned work orders
• Ensure complete and thorough documentation of diagnostics and repairs performed on work orders and submit information on time
• May participate in Service EDUCATE Training programs required for skill and knowledge development
• Operate and maintain vehicles, tools and equipment required to perform job responsibilities
• Maintain a clean work area and perform work in a neat and orderly fashion
• Follow all safety rules and regulations in performing work assignments
• Maintain current knowledge of John Deere and competitive products

Experience, Education, Skills & Knowledge

• 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off-road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR or other computer-based diagnostic repair tools preferred; experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Ability to lift at least 75 lbs repeatedly
• High School Diploma, GED, or equivalent experience required; Associate’s degree preferred
• Valid driver’s license required; CDL preferred

Benefits

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401‑K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer.

All positions require pre-employment screening.

Must be authorized to work in the United States.