Mobility Specialist: Lyft/Uber Rental Concierge

Hertz; Richardson (TX); On-site; USD 32,000 - 36,000; Full time

Job summary

Hertz Local Edition is hiring a Mobility Specialist to support Lyft and Uber drivers with rental reservations and post-rental inquiries in Richardson, TX. You will ensure vehicles are prepared for pickup and provide agents with accurate program guidance.

This role requires outstanding communication, professionalism, and the ability to thrive in a fast-paced environment while delivering a high-quality customer experience.

Qualifications

• Experience in customer service roles.
• Ability to communicate clearly with customers.
• Must have strong time management and organization.
• Professional, enthusiastic demeanor.
• Must have a valid driver's license with clean driving record.
• Able to work in a fast-paced environment.

Responsibilities

• Assist Lyft/Uber drivers with rental reservations and post-rental inquiries.
• Prepare vehicles for pickup, including inspection and cleaning.
• Explain Hertz/Lyft/Uber program details and requirements.
• Provide excellent customer service and upsell when appropriate.
• Answer phone inquiries about program, rentals, billing.
• Maintain accurate records and process payments.

Skills

Customer service

Communication skills

Time management

Professionalism

English proficiency

Driver's license

Job description

Hertz Local Edition is hiring a Mobility Specialist to support Lyft and Uber drivers with rental reservations and post-rental inquiries in Richardson, TX. You will ensure vehicles are prepared for pickup and provide agents with accurate program guidance.

This role requires outstanding communication, professionalism, and the ability to thrive in a fast-paced environment while delivering a high-quality customer experience.