Mobility Solutions General Manager

BraunAbility; Las Vegas (NV); On-site; USD 100,000 - 116,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Medical Insurance

Dental & Vision

Life Insurance

401k Plan

Mon-Fri Schedule

Paid Time Off

Paid Holidays

Car rental discounts

Career development

Job summary

United Access seeks a General Manager in Las Vegas to lead a busy branch, drive sales, manage operations, and own the P&L. You will recruit, coach, and develop a high-performing team while ensuring exceptional customer experiences and strong financial performance.

You will oversee sales, rentals, service, and administrative functions, and actively participate in selling to customers throughout the lifecycle from inquiry to delivery.

Qualifications

• 3+ years of leadership experience as a General Manager, Branch Manager, Store Manager, Operations Manager, Sales Manager, Service Manager, or similar leadership role with responsibility for business performance.
• 3+ years leading a team of five or more employees
• Proven experience managing business results, revenue targets, or P&L performance
• Strong sales leadership and customer relationship skills
• Experience coaching and developing employees
• Strong organizational, communication, and problem-solving abilities
• Proficiency with business systems, CRM platforms, Microsoft Office, and reporting tools
• Valid driver’s license and acceptable driving record

Responsibilities

• Own branch profitability and P&L management while driving sales growth, operational excellence, customer experience, and team performance.
• Analyze and manage store P&L, budgeting, inventory, accounts receivable, and key business metrics
• Develop and execute local sales and business development strategies
• Ensure operational excellence across sales, rentals, service, and branch operations. In some locations, the General Manager may directly oversee service department performance and personnel.
• Monitor key performance indicators and implement action plans to improve results
• Function as a Selling General Manager by actively participating in the sales process
• Lead by example in generating vehicle, mobility equipment, and rental sales
• Coach team members on lead management, customer engagement, and closing techniques
• Ensure consistent customer follow-up and pipeline management
• Support customers throughout the entire sales journey, from consultation to vehicle delivery
• Lead and develop a team that may include Mobility Specialists, Sales & Rental Coordinators, Service Managers, Technicians, and other branch support team members.
• Provide hands-on team leadership across sales, service, rentals, operations, and administrative functions
• Recruit, hire, onboard, train, and develop team members
• Conduct performance reviews, coaching conversations, and development planning
• Foster a culture of accountability, teamwork, customer service, and continuous improvement
• Serve as the leader responsible for overall customer satisfaction
• Build trust with customers, caregivers, and healthcare professionals
• Ensure customers receive expert guidance on mobility and accessibility solutions
• Resolve escalated customer concerns quickly and professionally
• Within your first year, you will:
• Develop strong product and mobility industry knowledge
• Build credibility with your team and customers
• Successfully manage branch sales, operations, and financial performance
• Meet or exceed revenue and profitability goals
• Drive strong customer satisfaction and repeat business
• Build a high-performing and engaged team

Skills

Leadership

Sales leadership

Customer relationships

Team development

Communication

Problem solving

CRM

Office tools

Tools

CRM platforms

Microsoft Office

Reporting tools

Job description

United Access seeks a General Manager in Las Vegas to lead a busy branch, drive sales, manage operations, and own the P&L. You will recruit, coach, and develop a high-performing team while ensuring exceptional customer experiences and strong financial performance.

You will oversee sales, rentals, service, and administrative functions, and actively participate in selling to customers throughout the lifecycle from inquiry to delivery.