Mobility Solutions General Manager - Lead Growth & Teams

BraunAbility; Springfield (AL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Medical Insurance

Dental & Vision

Life Insurance

401(k) Match

Weekday schedule

PTO

Paid holidays

Car rental discounts

Career development

Job summary

United Access in Springfield, MO is seeking a General Manager to lead the branch and drive growth. You will oversee sales, service, rentals, and operations, while owning the P&L and delivering exceptional customer experiences.

The role requires hands-on leadership, coaching, and the ability to motivate a team to meet revenue targets and customer service standards. Competitive compensation with incentive opportunities is offered.

Qualifications

• 3+ years leading GM, Branch Manager, Store Manager, Operations Manager, Sales Manager or similar with P&L responsibility.
• 3+ years leading a team of five or more employees.
• Proven experience managing business results, revenue targets, or P&L performance.
• Strong sales leadership and customer relationship skills.
• Experience coaching and developing employees.
• Strong organizational, communication, and problem-solving abilities.
• Proficiency with business systems, CRM platforms, Microsoft Office, and reporting tools.
• Valid driver's license and acceptable driving record.

Responsibilities

• Own branch profitability and P&L management while driving sales growth, operational excellence, customer experience, and team performance.
• Analyze store P&L, budgeting, inventory, receivables, and key business metrics
• Develop and execute local sales and business development strategies
• Ensure operational excellence across sales, rentals, service, and branch operations.
• In some locations, may directly oversee service department performance and personnel.
• Function as a Selling General Manager by actively participating in the sales process
• Lead by example in generating vehicle, mobility equipment, and rental sales
• Coach team on lead management, customer engagement, and closing techniques
• Ensure consistent customer follow-up and pipeline management
• Support customers throughout the entire sales journey, from consultation to vehicle delivery
• Lead and develop a team that may include Mobility Specialists, Sales & Rental Coordinators, Service Managers, Technicians, and other branch staff
• Provide hands-on team leadership across sales, service, rentals, operations, and admin
• Recruit, hire, onboard, train, and develop team members
• Conduct performance reviews and development planning
• Foster a culture of accountability, teamwork, customer service, and continuous improvement
• Serve as the leader responsible for overall customer satisfaction
• Build trust with customers, caregivers, and healthcare professionals
• Ensure customers receive expert guidance on mobility and accessibility solutions
• Resolve escalated customer concerns quickly and professionally
• Develop strong product and mobility industry knowledge
• Build credibility with your team and customers
• Successfully manage branch sales, operations, and financial performance
• Meet or exceed revenue and profitability goals
• Drive strong customer satisfaction and repeat business
• Build a high-performing and engaged team

Skills

Leadership

Sales leadership

Customer relationships

Coaching

Communication

Problem solving

CRM platforms

Microsoft Office

Tools

CRM platforms

Microsoft Office

Job description

United Access in Springfield, MO is seeking a General Manager to lead the branch and drive growth. You will oversee sales, service, rentals, and operations, while owning the P&L and delivering exceptional customer experiences.

The role requires hands-on leadership, coaching, and the ability to motivate a team to meet revenue targets and customer service standards. Competitive compensation with incentive opportunities is offered.