Mobility Services Lead — Paratransit & Microtransit

City of Charlotte; Town of Charlotte (NY); On-site; USD 114,000 - 164,000; Full time

Job summary

The City of Charlotte's Charlotte Area Transit System (CATS) seeks an Assistant Director of Mobility to lead paratransit and microtransit operations. Reporting to the Director of Mobility Services, you’ll translate strategy into daily execution and drive safety, reliability, and customer experience across mobility programs.

You will direct managers handling paratransit field operations, dispatch, eligibility, and reservations, and coordinate cross‑functional work with Operations, Safety,

Qualifications

• Operational leadership responsibilities across mobility services such as paratransit and microtransit.
• Ability to translate division goals into actionable management practices.
• Experience coordinating multiple mobility programs and stakeholders.

Responsibilities

• Provide operational leadership for paratransit and microtransit service delivery.
• Translate division goals into operating priorities and measurable expectations.
• Coordinate execution across mobility programs to ensure safe, reliable, accessible service.
• Monitor operating conditions and address risks across Mobility Services.
• Recommend operational improvements and resourcing needs.

Skills

Operational leadership

Cross-functional coordination

Staff management

Policy & standards

Job description

The City of Charlotte's Charlotte Area Transit System (CATS) seeks an Assistant Director of Mobility to lead paratransit and microtransit operations. Reporting to the Director of Mobility Services, you’ll translate strategy into daily execution and drive safety, reliability, and customer experience across mobility programs.

You will direct managers handling paratransit field operations, dispatch, eligibility, and reservations, and coordinate cross‑functional work with Operations, Safety,