Microtransit Operations Lead: ADA & Paratransit

Ridegrtc; Richmond, Northern (VA, KY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

GRTC in Richmond, VA, seeks a Lead Mobility Supervisor to oversee Microtransit operations, paratransit contracts, and staff, ensuring safety, ADA compliance, and high service quality. You will report to Mobility Manager, supervise supervisors and operators, coordinate with contractors, and maintain strong documentation and communications.

The role focuses on operational leadership, problem solving, and performance accountability while guiding contract administration and ensuring continuity of

Qualifications

• Bachelor’s degree or equivalent in a transportation-related field is preferred.
• 2–4 years in public transportation operations, dispatch, or supervision.
• Experience with Microtransit, paratransit, or flexible services preferred.

Responsibilities

• Supervise Microtransit Supervisors and operators; manage daily assignments and coverage.
• Oversee service delivery, schedules, OTP, on-time performance and safety.
• Coach staff and escalate issues to Mobility Manager as needed.
• Be on-duty operational authority for Microtransit shifts and real-time decisions.
• Monitor performance metrics and implement corrective actions.

Skills

Microtransit ops

Dispatch systems

Policies & SOPs

People management

Vendor oversight

Education

Bachelor’s degree in transportation

2–4 years transit ops experience

Microtransit/paratransit experience

Supervisory leadership in transit

Contract administration & vendor coordination

Tools

CAD/AVL

Ecolane

Trapeze

Job description

GRTC in Richmond, VA, seeks a Lead Mobility Supervisor to oversee Microtransit operations, paratransit contracts, and staff, ensuring safety, ADA compliance, and high service quality. You will report to Mobility Manager, supervise supervisors and operators, coordinate with contractors, and maintain strong documentation and communications.

The role focuses on operational leadership, problem solving, and performance accountability while guiding contract administration and ensuring continuity of