Mobility Service Assistant: Customer Experience & Vehicle Ops

Lucid Motors; Mission Viejo (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Lucid Motors in California is seeking a Service Assistant to join the service team. This role helps ensure day-to-day operations run smoothly and requires the ability to adapt to a rapidly changing workload, offering a real chance to learn and develop a career in the automotive industry.

Key duties include delivering a world-class customer experience, driving vehicles for drop-offs or loaners, coordinating Lyft rides, assisting with Pre-Delivery Inspection carrier prep and hand-over, aiding

Qualifications

• Minimum 18 years of age or older.
• Basic automotive knowledge.
• Willingness to obtain forklift certification post hire.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Valid driver’s license with no suspensions in the past year.
• Weekend/extended hours availability during busy periods.
• CPR training post hire.
• Lucid-provided training and safety requirements.

Responsibilities

• Provides a world-class customer experience to all Lucid clients, both internal and external.
• Vehicle drives include dropping off or picking up customer vehicles and/or loaners, runs to the Bodyshop, test charging at EA charge stations, among others.
• Arranging Lyft rides for internal vehicle moves per request.
• Assist with Pre-Delivery Inspection (PDI) carrier preparation and vehicle hand-over. When needed, help with check in process.
• Assist technicians with basic repairs in the shop.
• Other duties as assigned including but not limited to moving and staging vehicles, delivering parts, washing vehicles, and assisting the service department as needed.

Skills

Basic automotive knowledge

Strong organizational skills

Excellent communication

Interpersonal skills

Multitasking

Ability to stand/walk

forklift certification post hire

Valid driver’s license

Weekend/extended hours availability

CPR training post hire

Job description

Lucid Motors in California is seeking a Service Assistant to join the service team. This role helps ensure day-to-day operations run smoothly and requires the ability to adapt to a rapidly changing workload, offering a real chance to learn and develop a career in the automotive industry.

Key duties include delivering a world-class customer experience, driving vehicles for drop-offs or loaners, coordinating Lyft rides, assisting with Pre-Delivery Inspection carrier prep and hand-over, aiding