Mobility Operations Supervisor – Contracts & Microtransit

Ridegrtc; Richmond, Northern (VA, KY); Hybrid; USD 70,000 - 77,000; Full time

Job summary

GRTC in Richmond, VA is hiring an Assistant Manager of Contracts & Mobility Operations to oversee CARE Paratransit, CARE On-Demand, and microtransit contracts. You will ensure ADA compliance, monitor vendor performance, and coordinate with Mobility Manager to deliver safe, reliable mobility services.

You will supervise Microtransit supervisors and operators, manage performance metrics, and provide operational guidance.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 2–4 years in public transportation operations, dispatch, or workforce supervision.
• Experience overseeing Microtransit, paratransit, or flexible transit delivery.
• Supervisory/leadership experience in transit operations preferred.
• Experience supporting contract administration and vendor coordination preferred.

Responsibilities

• Lead Microtransit operations and supervise supervisors and operators.
• Ensure on-time performance, safety standards, and service quality.
• Coordinate with Mobility Manager and other managers for alignment.
• Support contract administration, vendor oversight, and performance reviews.
• Promote safety, compliance, and continuous improvement across mobility programs.
• Handle daily documentation of incidents and personnel actions.

Skills

Operational problem solving

Coaching & mentoring

Verbal & written communication

Data analysis

Documentation & record-keeping

Education

Bachelor’s degree preferred

Tools

CAD/AVL

Ecolane

Trapeze

Scheduling software

Job description

GRTC in Richmond, VA is hiring an Assistant Manager of Contracts & Mobility Operations to oversee CARE Paratransit, CARE On-Demand, and microtransit contracts. You will ensure ADA compliance, monitor vendor performance, and coordinate with Mobility Manager to deliver safe, reliable mobility services.

You will supervise Microtransit supervisors and operators, manage performance metrics, and provide operational guidance.