Operations Manager

Transdev North America; Perris (CA); On-site; USD 90,000 - 112,000; Full time

Job summary

Transdev North America based in Perris, CA is seeking an Operations Manager to lead Microtransit operations, supervise staff and drivers and ensure contract requirements are met. You will report to the General Manager and manage day-to-day activities, uphold safety standards, and control the location budget.

The role requires a high school diploma, 3+ years of supervisory transit experience, strong communication skills, and the ability to work with labor and subcontractors.

Qualifications

• High school diploma or GED required.
• 3+ years of transit supervisory experience required.
• Thorough knowledge of transit system regulations and operations.
• Proficiency with MS Word, Excel and database programs.
• Good written and oral communication skills.
• Ability to organize work efficiently with strong attention to detail.
• Ability to work with labor and potential negotiations.
• Flexible shifts and scheduling as needed.
• DOT drug testing and background checks as applicable.

Responsibilities

• Supervises daily Microtransit operators and coordinates supervisors and dispatch personnel.
• Maintain client contact to meet or exceed expectations.
• Review operational metrics daily, weekly and monthly.
• Work with subcontractors to identify and resolve service issues.
• Oversee operator scheduling and coordinate service delivery with leadership.
• Develops Operations department budget.
• Assist in safety and training tasks and incident investigations.
• Travel outside immediate area as required.

Skills

Transit operations knowledge

Communication skills

Staff supervision

Budget management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Database programs

Job description

The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to Microtransit route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager and Assistant General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in Perris, CA in supporting the Riverside Transit Agency Microtransit contract.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $90,000 – maximum $112,000

Key Responsibilities

• Supervises daily activities of all Microtransit operators and coordinates the activities of supervisors and dispatch personnel.
• Maintain client contact routinely to meet or exceed expectations.
• Daily, weekly and monthly review of key operational metrics.
• Expected to work with subcontractors to identify and resolve any service issues
• Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.
• Travel requirement outside of immediate area.

Qualifications

• High school diploma or equivalent, such as GED, required
• 3 or more years of relevant transit supervisory experience required
• Thorough knowledge of transit system regulations and operations.
• Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details
• Ability to work effectively with labor; may include labor grievances and negotiations
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

CA Applicants: Please Click Here for CA Employee Privacy Policy.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Full Time

About Transdev. Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ