Mobility Field Ops Lead

TSMG Holding; Houston (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

TSMG Holding in Houston, TX leads the Field Response Operations Supervisor role, overseeing daily roadside and fleet-support operations for an autonomous mobility program. This on-site leadership position ensures rapid incident prioritization, staffing, training, and shift readiness across the area.

You will guide incident leadership, coordinate dispatch, and drive performance improvement, safety compliance, and cross-functional collaboration with internal teams and external partners.

Qualifications

• Six years of operational experience in mobility, logistics, fleet management, automotive services, robotics, or related field.
• Two to four years of direct people-management or shift-leadership experience.
• Experience supervising field-based, fleet-based, or mobile operational teams.
• Proven success in improving processes and managing performance against measurable targets.
• Strong incident-management, escalation, or crisis-response experience.
• Working knowledge of operational safety and regulatory compliance.
• Ability to analyse performance data and apply structured problem-solving methods.
• Excellent written and verbal communication skills.
• Strong cross-functional coordination and stakeholder-management capabilities.
• Availability to work or provide escalation coverage during non-standard operating hours when required.

Responsibilities

• Direct the day-to-day activities of mobile response personnel across the assigned operating area.
• Monitor active field cases and ensure incidents are handled according to agreed response times and priorities.
• Assign team members to service zones based on demand and fleet activity.
• Coordinate roadside support, vehicle recovery, passenger assistance, and fleet monitoring.
• Ensure staffing levels for each shift and that staff are trained and fit for duty.
• Lead handovers and maintain continuity between teams.
• Review open incidents, delays, risks, and unresolved issues during shifts.
• Act as the senior escalation point for complex field events.
• Guide field personnel during vehicle, passenger, traffic, or safety situations.

Skills

Six years of experience

People management

Incident management

Communication skills

Cross-functional coordination

Problem solving

Shift leadership

Job description

TSMG Holding in Houston, TX leads the Field Response Operations Supervisor role, overseeing daily roadside and fleet-support operations for an autonomous mobility program. This on-site leadership position ensures rapid incident prioritization, staffing, training, and shift readiness across the area.

You will guide incident leadership, coordinate dispatch, and drive performance improvement, safety compliance, and cross-functional collaboration with internal teams and external partners.