Mobility Concierge - Parking Tech & Customer Service

SP Plus Corporation; Orlando (FL); On-site; USD 15,153 - 24,796; Full time

Job summary

Metropolis Parking is seeking a Mobility Specialist in Orlando, FL to serve as the face of our technology-driven parking experience. You will greet guests, assist with enrollment in Metropolis parking technology, and ensure courteous, professional service in a fast-paced environment.

The role emphasizes compliance with parking policies, site maintenance, and growth opportunities as the platform expands. Requires strong customer service and comfort with mobile devices.

Qualifications

• High school diploma or GED preferred, but not required.
• Strong customer-service orientation.
• Comfortable using mobile devices and technology.
• Ability to communicate in English with customers and team members.
• Reliable and adaptable in a fast-paced environment.

Responsibilities

• Greet and assist guests in parking lots and garages, providing professional and friendly service.
• Educate customers on Metropolis parking technology and assist with enrollment as needed.
• Promote positive customer relationships by delivering excellent customer service.
• Respond to customer questions and concerns confidently and courteously.
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
• Issue parking violations in accordance with company policies.
• Document violations using mobile devices, including photo documentation.
• Maintain the cleanliness of parking lots, garages, and common areas.
• Identify and report debris, spills, hazards, or maintenance issues promptly.
• Sweep floors, collect trash, and empty trash receptacles as needed.
• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep.
• Work independently and collaboratively as part of a team.
• Observe all safety protocols at all times.
• Perform additional duties as assigned.

Skills

Customer service

English communication

Teamwork

Reliable

Education

High school diploma or GED

Tools

Mobile devices

Cash handling

Job description

Metropolis Parking is seeking a Mobility Specialist in Orlando, FL to serve as the face of our technology-driven parking experience. You will greet guests, assist with enrollment in Metropolis parking technology, and ensure courteous, professional service in a fast-paced environment.

The role emphasizes compliance with parking policies, site maintenance, and growth opportunities as the platform expands. Requires strong customer service and comfort with mobile devices.