Mobile Tech Specialist: White-Glove Device Setup & Support

Comcast (CC) of Willow Grove; Peoria (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Comcast is seeking a store associate for the Peoria Xfinity Store to provide exceptional customer service, activation support, and product education. You will work on mobile activations, BYOD setups, and accessory recommendations to drive incremental revenue.

Responsibilities include handling device setups, password resets, and account maintenance while maintaining store standards and offering a white-glove customer experience.

Qualifications

• High School Diploma or GED required.
• 0-2 years relevant work experience is acceptable.

Responsibilities

• Mobile activations and customer education to provide a white-glove experience.
• Assist customers with device setup, BYOD, tablet connectivity and accessory recommendations.
• Troubleshoot devices and services and resolve issues.
• Assist with returns, exchanges, warranty claims, and account security.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Education

High School Diploma / GED

Job description

Comcast is seeking a store associate for the Peoria Xfinity Store to provide exceptional customer service, activation support, and product education. You will work on mobile activations, BYOD setups, and accessory recommendations to drive incremental revenue.

Responsibilities include handling device setups, password resets, and account maintenance while maintaining store standards and offering a white-glove customer experience.