Mobile Solutions Specialist — In-Store Tech & Support

Comcast; Peoria (IL); On-site; USD 20,664 - 26,174; Full time

Job summary

Comcast, located at 5038 N Big Hollow Road, Peoria, IL, is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile and transactional activities.

You will be the go-to technical resource, handling mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure customers leave confident and excited about Comcast products and services.

Qualifications

• High School Diploma or GED required.
• Strong customer service skills and communication abilities.
• Willingness to learn Comcast products and digital tools.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons to drive incremental revenue.
• Demonstrate basic features of devices to increase customer confidence.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self Motivation

Resilience

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast, located at 5038 N Big Hollow Road, Peoria, IL, is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile and transactional activities.

You will be the go-to technical resource, handling mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure customers leave confident and excited about Comcast products and services.