Mobile Tech Specialist — Training, Stock & Benefits

tmobile; Irwin (Westmoreland County); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k) plan

Medical, dental, vision insurance

Paid time off

Paid holidays

Parental leave

Discounts on services

Job summary

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service plans in a fast-paced store setting.

The position emphasizes building product knowledge, demonstrating solutions, and driving customer satisfaction through effective use of digital tools and thorough training. Benefits include comprehensive coverage and a stock-related incentive program.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Change Agility

Customer Problem Solving

Engaging People

Multitasking

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service plans in a fast-paced store setting.

The position emphasizes building product knowledge, demonstrating solutions, and driving customer satisfaction through effective use of digital tools and thorough training. Benefits include comprehensive coverage and a stock-related incentive program.