Mobile Sales Pro — Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; York (York County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off & holidays

Medical, dental and vision insurance

Job summary

At T-Mobile, we invest in YOU and offer a Total Rewards package including base salary, stock grants, ESPP, and 401(k). This role supports retail operations by engaging customers, teaching technology and service solutions, and guiding them through their shopping journey.

The Mobile Associate position emphasizes building product knowledge, using digital tools, and delivering an outstanding customer experience across channels.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU and offer a Total Rewards package including base salary, stock grants, ESPP, and 401(k). This role supports retail operations by engaging customers, teaching technology and service solutions, and guiding them through their shopping journey.

The Mobile Associate position emphasizes building product knowledge, using digital tools, and delivering an outstanding customer experience across channels.