Mobile Retail Tech & Service Pro - Stock Grant Eligible

T-Mobile US Inc.; Carbondale (IL); Presencial; USD 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual stock grant

Employee stock purchase plan

Health insurance

Paid time off

401(k)

Resumo da oferta

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting.

You will learn product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey as you develop skills in customer interaction and digital tool usage. Success is measured by customer satisfaction and effective use of digital resources, with on-the-job training and opportunities to

Qualificações

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Conhecimentos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting.

You will learn product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey as you develop skills in customer interaction and digital tool usage. Success is measured by customer satisfaction and effective use of digital resources, with on-the-job training and opportunities to