Mobile Tech Sales & Solutions Specialist

T-MOBILE USA, Inc.; Senatobia (MS); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

401(k)

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is recruiting for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and use digital tools to tailor service plans. The role emphasizes customer interaction, learning retail processes, and contributing to a positive shopping experience for every guest.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales in retail preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is recruiting for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and use digital tools to tailor service plans. The role emphasizes customer interaction, learning retail processes, and contributing to a positive shopping experience for every guest.