Mobile Tech Sales Pro — Delivering Solutions & Service

tmobile; Sterling Heights (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Commuter benefits

Transit programs

Discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service solutions in a fast-paced retail setting.

You'll build product knowledge, use digital tools to explain plans and features, and complete training on retail processes and wireless innovations. The role emphasizes customer satisfaction, teamwork, and growth opportunities within a dynamic environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales in Retail preferred.
• Strong communication and people skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Retail

Communication

Education

High School Diploma/GED

Tools

POS systems

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service solutions in a fast-paced retail setting.

You'll build product knowledge, use digital tools to explain plans and features, and complete training on retail processes and wireless innovations. The role emphasizes customer satisfaction, teamwork, and growth opportunities within a dynamic environment.